Tech

Running a call center today means managing more channels, higher expectations, and tighter budgets than ever before. To stay competitive, businesses need more than general workforce tools. Today, they need purpose-built systems that understand the realities of modern contact...

Digital marketing is everywhere, emails, texts, and online promotions flood our inboxes daily. But what happens when those messages cross the line into deception? In Washington state, the Commercial Electronic Mail Act (CEMA) protects consumers from misleading electronic communications....

Why pandemics demand a new discovery playbook COVID-19 exposed a familiar bottleneck: traditional hit discovery is too slow when a pathogen spreads exponentially. Antivirals need to move from idea to lead in months, not years. That urgency is forcing teams...

In today’s digital environment, customers expect one thing above everything else: convenience. And nothing disrupts that convenience faster than a clunky login system. Whether it’s forgotten passwords, confusing login routes, or repeated authentication prompts, poor access experiences push users...

Technology evolves at a pace that challenges even the most capable organizations. New platforms, wider digital ecosystems, and rising connectivity create opportunities for advancement, yet they also increase the number of ways attackers can move. Cybercriminals adapt quickly, often...

Offshore development is a trend that is being embraced by firms that would like to expand rapidly without inflating their costs. With access to talent pools in different parts of the world, businesses will have access to specialized knowledge,...

If you want your broadcast content to win, The broadcast equipment market is undergoing changes the likes of which the industry hasn't seen in a long time. But the question remains, are you capitalizing on this opportunity to grow? If...

As tech companies scale, especially after a new funding round, the pressure to innovate and ship features quickly is immense. In this environment, security can sometimes be seen as a roadblock rather than a business enabler. You know that...

Today, the question for organizations is no longer if a cybersecurity incident will occur, but when. The sophistication of threat actors, coupled with the expanding attack surface presented by cloud infrastructure, IoT devices, and AI-powered systems, demands a proactive...

In today's fast-paced business environment, companies face an increasing need for technology that adapts to their unique processes. Many businesses start with off-the-shelf software solutions because they are readily available, often inexpensive, and require minimal setup. However, as companies...