How to Make the Onboarding Process Successful


The employee onboarding process has traditionally been arduous and tedious for both new hires and HR. Unfortunately, the onboarding experience is the first impression for employees and can impact their path within the company. Having a strong onboarding process means better employee satisfaction and retention.

If you haven’t updated your company’s hiring process in the last decade, now is the time. Here are some helpful tips to make the onboarding process successful.

Use Automation

One of the most significant challenges for HR is that onboarding is time-consuming. There are many small, repetitive tasks that detract HR professionals from other, high-value projects. The best way to combat wasted time in the New Hire Onboarding process is to incorporate automation.

Incorporate automation to handle things like document delivery, candidate screening, benefit eligibility, and communications. Consider incorporating an applicant tracking system (ATS) that helps manage employees from when they see a job posting to when they’re fully onboarded.

Consider the User Experience

When companies evaluate their offerings, customer experience is often top of mind, as it improves loyalty and retention. The same strategy should be applied to employees.

Consider how the employee engages with the onboarding process and how you can make it better for them— for example, using engaging video training sessions rather than delivering a mountain of paperwork and documentation.

Start Before Day One

If you’ve been hired for a job, you’ve likely experienced a monotonous first day. This is the day where you walk around the building, read a bunch of policies, submit your banking information, etc. The one thing you don’t do on your first day is the job you’ve applied for.

Companies have an opportunity to avoid this monotonous and time-wasting first day by starting before day one. There’s no reason why a new hire can’t start submitting documentation in the days leading up to their first day. Companies can also send a checklist of what the employee will need for day one to ensure everything goes smoothly.

Incorporate Socialization and Team-Building

One of the most difficult aspects of starting a new job is getting to know people. It’s challenging to be the newcomer to an established group, whether it’s a large organization with lots of names to remember or a small, enmeshed team.

Consider using the time saved on day one to incorporate socialization or team-building opportunities. Provide the new hire with a snapshot of their team, including photos and some introductory information about each person. Then, schedule some social time in the form of a team lunch or welcome gathering. This experience will help break the ice.

Continue the Process Over Time

It’s a common misconception that the employee is officially onboarded once the paperwork is done. It takes time to learn the ropes of a new job and feel comfortable with a new team.

HR managers should incorporate a long-term onboarding strategy that guides the new hire through their first year with the company. Consider adding quarterly check-ins and ask for constructive feedback on the hiring process and issues within the company. In addition to perfecting the onboarding process, it’s also beneficial to get a view of the organization from fresh eyes.

With these simple shifts in the protocol, you can perfect the onboarding process and boost your new employee satisfaction and retention.


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